At Ekbet, your enjoyment is our top priority! That’s why our friendly and knowledgeable customer care crew is here for you 24/7.
We know hiccups happen on even the best gaming sites, and we’re ready to swoop in and make things right in a jiffy. Our squad is well-equipped to tackle any issue – big or small – with smile.
Forgot your password? Having payment troubles? Unsure how a game works? We’re just a chat, tap or call away to provide quick and painless solutions. With real people ready to help anytime, anywhere, you can bet on a smooth experience every time you play at Ekbet.
Consider us your trusty pit crew, here to keep your gameplay running without a sputter. Our personalized assistance will get you back on track and enjoying the site hassle-free.
How to Reach Ekbet Customer Support
Ekbet provides dedicated customer support to help users with any issues or questions about the platform.
There are several ways to reach their customer care team:
Live Chat
The fastest way to get assistance is through Ekbet’s 24/7 live chat feature. To access live chat:
- Login to your Ekbet account on the website or mobile app.
- Click on the “Help” or “Support” icon.
- This will open the live chat window where you can send a message to a support agent.
- Typically you will get connected to an agent within 30 seconds who can provide real-time help.
Live chat is best for urgent issues that require immediate response. Agents are available round the clock.
For inquiries that are less time-sensitive, you can email Ekbet customer support:
- The email address is support@ekbets.com
- Provide your registered username and describe your issue or question in detail.
- Attach any relevant screenshots or documents.
- The support team aims to respond to all emails within 12 hours.
Though not as fast as live chat, email can be useful for issues requiring more detailed explanation or documentation.
Phone/WhatsApp
You can also call or WhatsApp the Ekbet support helpline numbers:
- WhatsApp: +63 960 376 4409
- The helplines are open 24 hours a day, 7 days a week.
- Explain your issue to the agent over the call or in your WhatsApp message.
- They will assist you or escalate as required.
Calling is useful when you need to explain a complex scenario in detail to an agent. WhatsApp also allows sharing pictures or videos.
Social Media
Ekbet is also responsive to queries on social media channels like Facebook and Twitter:
- Facebook Page: @ekbetindia
- Twitter Handle: @ekbethelp
- Send a PM with your issue and registered username.
- The social media team will respond or forward your issue to the relevant department.
Posting on social media is not for urgent issues, but can help for general inquiries. Ekbet aims to respond within 24 hours.
Questions Ekbet Customer Care Can Help You With
Ekbet’s support agents can provide assistance with a wide variety of common issues faced by players. Here are some examples:
Account and Payment Queries
- Forgotten password or username
- Resetting 2FA authentication
- Managing account settings or profile info
- Failed deposits and withdrawals from Ekbet
- Charges or deductions from account balance
For any issues related to your account, transactions, or payments, the support team can investigate and resolve the problem.
Technical and App Issues
- Game errors or glitches
- App crashing or freezing
- Site not loading properly
- Downloading app on your device
The agents are trained to troubleshoot any technical problems you may experience with the platform or Ekbet app.
Promotions and Bonuses
- Clarifying wagering requirements
- Checking bonus status
- Missing credit of bonus funds
- Eligibility for current offers
Reach out to support if you have any queries about active promotions or issues with bonus crediting.
Disputes and Complaints
- Errors in game results or outcome
- Suspected cheating or foul play
- Unfair account blocking or restrictions
If you feel there has been any injustice such as wrong results, cheating, or unfair practices, you can raise your concerns with customer care for investigation.
Other Casino Queries
- Game rules and how to play
- Changing bet sizes or game settings
- Meaning of game terminology or icons
- Availability of payment options
For any other questions about using the casino, deposits, or how games work, the agents will happily assist you.
Ekbet Head Office Address
Ekbet is operated by Xap Technologies, headquartered in Mumbai. Here are the contact details for their corporate office:
In addition to the customer support channels, you can also direct any grievances or legal communication to the Mumbai head office address.
Please call their office number or email the company secretary for any corporate communication. Allow 48 hours for a response.
For convenient and prompt help, it is recommended to use the direct customer care options like live chat, email, or helplines. But for legal matters, you can approach the Ekbet head office.
Ekbet Customer Care FAQ
Ekbet customer support is available 24/7 through live chat, email, and their helpline numbers. You can reach them anytime.
Ekbet customer care is currently available in English and Hindi. They plan to expand to other Indian languages soon.
You can visit their Mumbai headquarters, but it is recommended to use the direct support channels for faster assistance on your queries.
Yes, Ekbet provides dedicated VIP managers to high value players. Check your eligibility for personalized support.
Most routine issues are resolved within 24 hours. Complex cases take 2-3 business days. Urgent matters get priority response.